Privacy Policy

teio, Corp. is a Delaware corporation operating at teio.ai and portal.teio.ai. We are an AI transformation consultancy delivering scoped engagements priced in Story Points. For privacy questions, contact ops@teio.ai.

We use personal information to:

• Deliver and operate the Services, including the client portal and proposal flow;
• Respond to inquiries and provide customer support;
• Send transactional communications (proposal updates, change-request notifications, billing statements);
• Send occasional marketing communications about our offerings — you can unsubscribe from any marketing email at any time;
• Improve and develop our Services, including AI Accelerators, using aggregated and de-identified usage data;
• Detect, prevent, and investigate fraud, abuse, and security incidents;
• Comply with legal obligations and enforce our agreements.

If you are in the European Economic Area or the United Kingdom, we process your personal information under one or more of the following legal bases:

• Contract — to perform our agreement with you or to take steps at your request before entering into one.
• Legitimate interests — to operate, secure, and improve our Services and to communicate with prospects and clients, where those interests are not overridden by your rights.
• Consent — for non-essential cookies, marketing communications where required, and meeting recordings.
• Legal obligation — to comply with applicable laws and regulations.

We do not sell personal information. We share personal information only in the following circumstances:

We maintain commercially reasonable administrative, physical, and technical safeguards to protect personal information against unauthorized access, use, disclosure, alteration, or destruction. Measures include encryption in transit (TLS) and at rest where technically feasible, role-based access controls, multi-factor authentication for systems containing sensitive data, structured audit logging, and regular security updates. No system is perfectly secure; if we become aware of a breach affecting your information, we will notify you and any required regulators without undue delay and in accordance with applicable law.

We retain personal information for as long as is necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account and engagement records — for the duration of the engagement plus seven (7) years for tax and contractual recordkeeping.
• Marketing contacts — until you unsubscribe or request deletion, plus a short suppression-list retention so we honor your opt-out.
• Server logs and analytics — typically up to 24 months in identifiable form, then aggregated or deleted.
• Backups — retained per our standard backup-and-deletion cycles and remain subject to the confidentiality obligations of our agreements.

We are based in the United States, and our infrastructure providers process personal information primarily in the United States. If you access the Services from outside the United States, your information will be transferred to, stored, and processed in the United States and other countries where our service providers operate. Where required, we rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms approved under applicable data protection law.

Depending on where you are located, you may have rights under applicable data protection law to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete information;
• Delete personal information, subject to legal exceptions;
• Restrict or object to certain processing;
• Port your information to another provider in a structured format;
• Withdraw consent at any time where processing is based on consent;
• Lodge a complaint with a supervisory authority.

To exercise any of these rights, email ops@teio.ai. We will verify your request and respond within the timeframe required by applicable law. We do not discriminate against you for exercising any of your rights.

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Services are used. Categories:

• Strictly necessary — session, security, and load-balancing cookies. These cannot be disabled.
• Analytics — PostHog cookies that help us understand product usage in aggregate.
• Preferences — remember choices like theme or last-visited dashboard.

You can control cookies through your browser settings. We honor “Do Not Track” signals where required by applicable law.

The Services are intended for business use and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact ops@teio.ai and we will delete it.

We use AI systems to deliver Services and to operate internal workflows (for example, classifying messages, drafting responses, and summarizing meetings). Where we use a third-party model provider to process information you submit, we use providers that contractually agree not to train their models on our or our clients’ data unless we explicitly opt in. Meeting recordings and transcripts are created only where a participant has enabled recording and notice has been given to attendees in accordance with applicable law.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy at teio.ai/privacy and updating the “Effective” date above. For material changes that affect how we use information you have already provided, we will give you advance notice where required by law.

Questions, requests, or complaints about this Privacy Policy or our handling of your personal information should be directed to:

teio, Corp.
Email: ops@teio.ai